Core Competence

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Microsoft

Core-Competence GmbH was able to interest Microsoft in Adventure-based Learning™, and it became its first customer. The software corporation then made Adventure modules available to a total of about 30,000 partners in Germany. For example, “Open License Sales Adventure” has enabled the sales reps. of Microsoft’s partners to significantly enhance and deepen their knowledge of the various license metrics. The net result is that corporate customers have received more competent advice and solutions tailored to their needs. This has led to increased customer satisfaction. Microsoft plans to keep using Adventure-based Learning™. The managers responsible for the project say that the feedback from their partners has been very positive. New projects have already been commissioned and are now in process.

Value for the Customer:

Online Adventure-based Learning™ reaches up to 30,000 partners;
Microsoft’s partners knowledge of how customers can deploy licenses has been improved;
Partners can advise potential purchasers of Microsoft products more accurately, leading to better results.

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Datev

With the help of Adventure-based Learning™, DATEV field service personnel persuaded accounting firms to expand their businesses in the area of digital book-keeping, which enhanced their competitiveness. In the framework of the innovative business mode,l “Book-keeping with a Future,” which is based on the growing digitalization of the data moving between companies and the accounting firms, it is possible to identify crucial information needed for the management of a company. This creates additional advisory opportunities for the accountants. The Adventure attempts to persuade the accountanting firms that the model is beneficial, and attempts to motivate them to offer these additional services to their clients.

Value for the Customer:

Adventure-based Learning™ helps differentiate DATEV from the competition and motivates people to pursue new opportunities
Additional insight creates new business opportunities
Consulting services increase revenue

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Swyx

With the help of Adventure-based Learning™ Swyx improved the product knowledge of its dealer network thus generating additional business. The “Swyx Sales Simulator” transmitted specific product information about its software-based telephone sets and gave dealers tips on how to correctly present the various solutions. The participants were able to apply their knowledge in simulated virtual sales situations. The innovative training approach enabled Swyx to overtake the competition in the channel and give its product portfolio a clear competitive edge. The right positioning led to an increase in the number of sales. In addition, the customers benefited from the dealers’ enhanced product knowledge.

Value for the Customer:

Dealers acquired more and better product information;
Swyx was able to gain a greater competitive edge;
The right product positioning by the dealers led to an increase in sales.

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Novell

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Fujitsu Siemens Computers

Adventure-based Learning™ has helped Fujitsu-Siemens Computers enhance its brand for their end customer segment and increase its revenue. The notebook and PC manufacturer trained the employees in retail stores with the help of a learning Adventure specifically tailored to the requirements of their sales professionals. In addition to training and changing sales behavior, the coaching in the interactive game also included communication and product information. Senior management at Fujitsu-Siemens have planned their sales initiative to cover Europe, and have translated the Adventure into several languages, including French, Spanish, Italian and Polish.

Value for the Customer:

Increased revenue in retail stores;
Improved product knowledge for sales staff;
Enhanced branding in highly competitive end-user market segment.

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ESG

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Intuit

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Nokia Siemens Networks

Nokia Siemens Networks trained its service team with the help of Adventure-based Learning™ to concentrate primarily on the customer, and realigned its entire range of services so that they are more attuned to the customers’ needs. The training covered sales,estimates and communication skills. In addition, the Adventure communicated to service employees the strategy of the growing company. Because of its strict service orientation and seamless support, Nokia Siemens Networks managed within a short period of time to restore its reputation with its customers and renewed service deals worth millions of euros.

Value for the Customer:

The quality of the service is even better than it was before;
Service underpins the company’s overall strategy;
Customers were impressed and renewed their service contracts

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Deutsche Telekom

Deutsche Telekom Technischer Service GmbH (DTTS) has improved the skills and knowhow of 700 service staff in a pilot project. Current plans are to to train 10,000 field workers in this way. In the past, technical service operators were primarily concerned with the installation and activation of connections. Now employees are educated to recognize and proactively refer customer’s to DTTS’s sales team, resulting in additional sales opportunities.